Terms of Use

General Terms of Use

The terms of use define the rules governing the use of our website (www.delayhelp.net). By checking the box “I have read and accept the terms of use”, the user acknowledges having read and agreed to comply with these terms. This acceptance is mandatory to access the services offered by Delayhelp Flight GmbH. Otherwise, the user will not be able to contact us or benefit from our services.

Intellectual Property

The structuring of the website www.delayhelp.net, the texts, images, graphics, sounds, videos, database and all its components are the property of the company Delayhelp Flight GmbH and are protected as such by the laws in force regarding intellectual property.

Any reproduction, partial or total exploitation of the data in the content of this site without prior authorization from the publisher is strictly prohibited and will be considered an infringement as provided for by the laws in force regarding intellectual property.

General Presentation

www.delayhelp.net is the website of Delayhelp Flight GmbH, Wimpfener Strasse 3, 74078, Heilbronn, Germany. The site provides users (passengers) with replacement clothing and cosmetics in case of travel problems such as delayed, lost, or damaged baggage.

The user simply logs in and follows the steps to purchase the desired products. For example: choose their city, fill in their personal information, specify the delivery location, order the products they need, and attach any requested files if necessary.

Site Access

We use all necessary means to allow access to the website 7 days a week and 24 hours a day. However, cases of force majeure, events beyond our control, breakdowns and maintenance intervention necessary for the proper functioning of the site and its services may occur. Delayhelp Flight GmbH cannot be held liable in the event of inability to access this site or use its services.

Online Shop

Through its website, Delayhelp Flight GmbH provides the customer with an online shop presenting products and services, without the photographs having any contractual value.

Through its website, Delayhelp Flight GmbH provides the customer with an online shop presenting products and services, without the photographs having any contractual value.

Products and services are offered subject to availability.

Prices

Orders on www.delayhelp.net are completely free of charge as long as the passenger accepts our terms of use; however, an order threshold has been set.

Online Order

Passengers must simply follow the process presented to them on the website. Partner merchants (companies, sellers) of Delayhelp Flight GmbH retain ownership of the items ordered until the order is received in full. We implement an order verification procedure by requesting identification data from the customer.

Delivery

Delivery is only made after order confirmation. The user will receive a confirmation email from www.delayhelp.net. Our partner merchant will then contact them regarding order delivery.

Upon receipt of the order, the customer must verify the condition of the delivered product and the compliance of the service. If, after receiving the order, the customer approves the product without reservation, then the order is considered verified.

In the event of a delivery error or non-compliance of the ordered products, the customer must immediately agree with the delivery person to replace the non-compliant product in their order and simultaneously inform Delayhelp Flight GmbH of the incident within 2 h following the delivery date. Any claim not notified directly to the delivery person against receipt will not be accepted and will release the selling company from any liability towards the customer.

The product(s) to be returned or exchanged must be returned to the partners (selling company) of Delayhelp Flight GmbH in their entirety, original condition and packaging. Le(s) produit(s) à retourner ou à échanger devra (ont) être retourné(s) aux partenaires (entreprise vendeuse) de Delayhelp Flight GmbH dans son (leur) ensemble, état et emballage d’origine.

Force Majeure in the Event of Delivery

If our partner, i.e., the company selling the product, is prevented in whole or in part from fulfilling the order due to an unforeseen circumstance beyond its control, this constitutes force majeure. Delivery will be suspended upon notification to the customer.

Applicable Law

This website and the terms and conditions of its use are governed by the law of the Federal Republic of Germany, regardless of the place of use. In the event of any dispute, and after the failure of all attempts to find an amicable solution, the courts of the Republic of Germany shall have exclusive jurisdiction to hear the dispute.